Psychology of Service

1. Defining what we mean by ‘service’ 2. Understanding what makes and does not make good service 3. Assessing and rating my own service impact and understanding gaps 4. Visible versus invisible service 5. The power of listening and silence 6. What we mean by integrity and how that relates to service 7. Being your own predator and where you’d attack your own service standards 8. Setting, maintaining and policing your service standards 9. Learning from world class leaders 10. Understanding your leadership style and its impact 11. Generating service ideas to take home