Housekeeping Program

1. Housekeeping Knowledge - Customer and Personal Service -> Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. - Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. - Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. - Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. - Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. 2. Housekeeping Technical Practice - Maintenance - Dust and Dirt Removal - Special-purpose - Dampening (wetting) - Compressed air - Employee Facilities - Surfaces - Maintain Light Fixtures - Aisles and Stairways - Spill Control - Tools and Equipment - Waste Disposal - Storage